Today I had my line cut voluntarily. I've been using this cellphone number for a long time now, and I really hate to get a new one. But I've had enough of Smart's BS, that I'd rather inform hundreds of contacts from my phonebook, rather than spend another two years with a low-quality service provider.

Try to imagine these:

- Six weeks after applying for retention, I still haven't got my new unit. After a few follow-ups and a couple of visits to the wireless center where I submitted my application, still nothing. I'm not really after the phone since I have a decent one. The waiting is killing me, it seems to me that they are not actually processing my papers, when a friend of mine got hers in just two weeks, and others in two days.

- I was about to board my plane going to the US last June when I tried activating the roaming capability of my SIM, just to know from the Smart's phone agent that I need to pay at least P2500 for the activation since I am a postpaid user. That's a total rip off!! I mean, WTF?! Kung sino pa yung naka-plan, siya pa yung walang roaming. To think that roaming is almost automatic for prepaid users!

And these are just the worst. I still got encounters with their customer support reps, and so on... For the meantime, I'll go get a Globe prepaid SIM first thing in the morning. I don't know yet if their service is good, but moving away from Smart for now is what would make me feel a little better.